- WHAT TIME DOES THE CONCERT START?
- HOW EARLY MUST I ARRIVE?
- HOW DO I GET TO THE AMPHITHEATRE? WHERE CAN I PARK MY CAR? WHERE CAN I EAT? WHAT HOTELS ARE NEARBY?
- HOW LONG IS THE SHOW?
- WHAT IF IT RAINS?
- WHAT ARE GUESTS WEARING TO THE AMPHITHEATRE?
- IS THE AMPHITHEATRE WHEELCHAIR-ACCESSIBLE?
- IS THERE WHEELCHAIR PARKING?
- I MUST HAVE AN AISLE SEAT. HOW CAN I BE SURE MY SEAT IS ON AN AISLE?
- CAN I GET SOME INFORMATION ON DINNER OPTIONS?
- CAN I BRING MY OWN FOOD AND DRINKS?
- IS THERE A RESTAURANT AT THE WINERY? IF YES, DO I NEED TO MAKE RESERVATIONS?
- IF I BUY WINE IN THE BOUTIQUE CAN I DRINK IT WHILE I WATCH THE PERFORMANCE?
- SHOULD WE BRING LAWNCHAIRS?
- ARE CHILDREN ALLOWED IN THE AMPHITHEATRE?
- DOES MY CHILD NEED A TICKET? CAN HE SIT ON MY LAP?
- ARE THERE DISCOUNTS FOR CHILDREN, STUDENTS OR SENIORS?
- WILL YOU RESERVE SEATS FOR ME BY EMAIL? I WILL PAY WHEN I COLLECT THE TICKETS.
- WHAT IF I LOSE MY CONFIRMATION LETTER OR TICKETS PDF?
- I CAN'T USE MY TICKET, CAN I RESELL IT? I BOUGHT TICKETS FROM A THIRD PARTY, ARE THEY VALID?
- CAN I SMOKE IN THE AMPHITHEATRE?
- ARE THERE WASHROOMS NEAR THE AMPHITHEATRE?
- CAN I TAKE PICTURES OF THE SHOW?
- CAN I ASK THE CAST TO SING HAPPY BIRTHDAY TO AUNT BETTY?
- IS THERE A SHUTTLE SERVICE BETWEEN THE HOTELS IN NIAGARA-ON-THE-LAKE AND THE WINERY?
- IS THERE AN INTERMISSION?
- IS A WINE TOUR INCLUDED IN THE PURCHASE PRICE OF THE TICKETS?
- CAN WE HAVE A TOUR AFTER THE EVENT ENDS?
- WILL THE PERFORMERS BE SIGNING AUTOGRAPHS?
- ARE PETS WELCOME AT THE JACKSON-TRIGGS AMPHITHEATRE?
- ARE YOUR PRICES IN AMERICAN OR CANADIAN DOLLARS?
- CAN I BE PUT ON A MAILING LIST TO BE NOTIFIED OF SPECIAL OFFERS AND UPCOMING EVENTS?
- HAVE A QUESTION WE DIDN'T ANSWER?
All of our concerts start at 8:00 pm unless otherwise noted on your ticket. The concert bowl opens at 7:00 pm* at which time you may begin selecting your seats.
If you are attending a dinner at the winery before the concert, please note that dinner service begins promptly at 5:30 pm.
*Cellar Dinner Guests and active Great Estates Niagara Wine Club members may select their seats in the concert bowl beginning at 5:00 pm.
BE PREPARED to allow plenty of extra travel time as performances are typically Saturdays, and often on long weekends, when traffic is at its worst!
The Concert Bowl opens at 7:00 pm* allowing for plenty of time to make your way into the theatre and be seated. We employ ushers to assist you with seating, if necessary. Those arriving after the show begins may not be seated until there is a suitable ‘break’ in the performance, as determined by the amphitheatre manager.
*Barrel Cellar Dinner guests and active Great Estates Niagara Wine Club members may select their seats in the concert bowl beginning at 5:00 pm.
Our amphitheatre is located just behind Jackson-Triggs Niagara Estate Winery. The winery address is 2145 Niagara Stone Road, Niagara-on-the-Lake, ON, L0S 1J0. Download our Map
Parking is available at the Winery and in the plaza across the street for amphitheatre events. For most concerts we will offer golf cart shuttle service to the amphitheatre from the front gate of the winery.
Extend your stay in beautiful Niagara with accommodations at White Oaks Resort & Spa. Visit whiteoaksresort.com using promo code PKG to access an exclusive concert package including one-night accommodation, $25 breakfast credit per person, shuttle to and from the concert, facility fees, and a bottle of wine in your room. Concert tickets are NOT included in the White Oaks package.
Other Hotel and Dining information is available on the Niagara-on-the-Lake Chamber of Commerce webpage. Our concierge (905-468-4637 x 5616) would be happy to make some recommendations as well.
The approximate run time of our shows, including intermissions, is 1.5-2 hours. Most concerts include an opening act.
Rain or Stars, the show will go on. Whether it looks like rain (or not), we recommend you bring your umbrella, and light rain gear. Come prepared for any eventuality. As Mark Twain once said, “Water, taken in moderation, cannot hurt anybody”.
We do have provision of a limited number of complimentary rain ponchos. Keep in mind that this is outdoor seating, and the audience section of the theatre is not covered; we encourage you to come prepared with a light jacket and rain gear in the event that the weather turns inclement and/or the temperature drops when the sun sets. We want you to be comfortable!
The safety of our artists, guests and staff is always our top priority.
As an outdoor venue, comfort is the key. We encourage casual attire, and in the event of rain, the show will proceed. The audience section is not covered, so come prepared with a light jacket, rain gear and an umbrella in the event that the weather turns inclement and/or the temperature drops when the sun sets.
Wearing proper shoes can help prevent or reduce the risk of a slip, trip and fall incident. Don’t wear shoes with leather or smooth-surfaced soles, or spiked/high heels.
Yes, there is wheelchair and assisted seating available in our amphitheatre. If you require wheelchair seating - or have any other special seating needs - please call 905-468-0839.
Yes there is limited wheelchair parking that is available on a first-come, first-served basis.
If you have any specific seating needs to accommodate mobility, please call our box office representative for help at 905-468-0839.
The Cellar Dinner begins at 5:30 pm with a sparkling wine reception followed by a four-course fixed menu in our barrel cellar. Guests may select their concert bowl seats starting at 5:00 pm. Seating is limited; reservations required.* If you are attending the dinner with other guests, please let us know so we can arrange seating accordingly.
DIETARY RESTRICTIONS & DINNER SEATING REQUESTS may be communicated directly to Jennifer Cowan, 905-468-4637 x 5606 or email@example.com
*The dinner experiences must be booked at the time of ticket purchase and are not sold separately.
For private dining experiences, please contact firstname.lastname@example.org.
This year we have broadened our wine and culinary options. Please check our website for additional details! Culinary options include: light fare in our Jackson-Triggs Entourage Room and a selection of culinary partners. Tokens are available for purchase in the Hospitality Tent the evening of the concert.
Due to the fact that we are a licensed establishment, by municipal Health & Safety Standards we are to be the sole provider of food. We offer dining experiences at the winery before the show; our Entourage Room & culinary partners will be serving until 7:45pm offering wine and light fare for purchase before the performance. Before and during the performance, our concession in the Hospitality Tent will be open.
For the safety of all guests, baggage checks will be conducted at the gate. Any outside food or drink will be confiscated and admittance may be denied without refund.
In addition to the light fare menu offered for purchase prior to every performance by a variety of culinary partners, we will be offering a few different options in the Entourage Room prior to the performance.
No. Wine by the glass is sold at designated locales in or near the amphitheatre.
WE PROVIDE CHAIRS. Any chairs or seating solutions brought with you will not be permitted to enter the amphitheatre. There is advanced seating for those who have booked our Cellar Dinner and for our Wine Club members.
*Don’t forget, come prepared with your umbrella and light rain gear! (We do have a limited quantity of umbrellas for purchase and complimentary rain ponchos.)
Generally, we do not set age limits for any of our productions. Parents are reminded, however, that most live, professional theatre, unless advertised as being for children or for the family, is intended as adult entertainment and may not be enjoyed by, or be suitable for, children. Please be aware that if you do bring a young child and the child creates a disturbance, you may be asked to leave the amphitheatre.
Everyone in a live theatre audience, regardless of age, must have a ticket. This is the case even if the child sits in your lap.
We feel that our events are of high quality and excellent value. Ticket pricing is determined by the event.
No, our concerts sell out quickly and we are unable to “hold” or “reserve” tickets that are unpaid for. Seating is general admission except for those that have booked the Cellar Dinner and for our Wine Club members who have advanced seat selection available the day of the concert. All tickets may be purchased online. We accept Visa, MasterCard, American Express and Discover credit cards.
After you purchase your tickets you will receive two emails automatically. The first email contains your order confirmation. This is not your ticket.
Your tickets come in a second email called "EVENT TICKETS". The "EVENT TICKETS" email will contain a PDF attachment of your tickets. Please be sure to add email@example.com to your safe senders list to avoid having tickets end up in your junk mail.
If you cannot find your tickets in your inbox or junk mail please email firstname.lastname@example.org with your name and confirmation number. Please note that as a security measure we will only re-send tickets to the original purchaser of the tickets.
You must bring a copy of your tickets with you to the Amphitheatre. There is no will call and we will not have your tickets available to pick up at the box office. Showing the PDF version of your ticket on a smart phone at the gate is also accepted.
Purchase from or resale by unauthorized sources may invalidate ticket. Tickets purchased from these sources cannot be guaranteed and if they are counterfeit, the ticketholder will unfortunately be refused admission. If an event is cancelled or rescheduled, only the original purchaser may be eligible for a refund.
Tickets must not be resold. Arterra Wines Canada reserves the sole and unfettered right to invalidate any ticket purchased from or resold by any unauthorized source without refund.
Although our concert tickets are non-refundable, occasionally, life happens and tickets are returned to us. Please complete the Wait List Form and we will contact you should tickets come available.
Ticket prices include a $7 NON-REFUNDABLE handling fee.
The Jackson-Triggs Amphitheatre is a smoke-free venue. The use of cigarettes, cigars, and e-cigarettes (or similar) are prohibited.
Although the law has changed, our policy has not. We are a cannabis-free facility. Please leave your marijuana at home.
There are portable washrooms located near the amphitheatre, or you may use the public restrooms in the main building.
Yes, but out of respect for the performers and other guests, flash photography is NOT allowed.
No, not while there is an audience in the amphitheatre. You may certainly ask the cast, crew and front-of-house staff to stay late and perform privately for you, if you dare!
Extend your stay in beautiful Niagara with accommodations at White Oaks Resort & Spa. Visit whiteoaksresort.com using promo code PKG to access an exclusive concert package including one-night accommodation, $25 breakfast credit per person, shuttle to and from the concert, facility fees, and a bottle of wine in your room. Concert tickets are NOT included with the White Oaks package.
Although some other Niagara-on-the-Lake hotels do have shuttle services available to their guests we recommend that you take a taxi and we would be happy to call one for you after the event!
You may leave your vehicle on our property overnight, but RVs, campers, etc. are NOT permitted to park on our property overnight.
Most performances have a twenty-minute intermission.
No, but if you're interested in arriving early and taking a public tour before the performance we run tours hourly on the half hour, from 10:30-5:30 daily in the summer (4:30 on concert days).
Please note that our public tours do fill up quickly, especially on weekends. If you are interested in the tour, please call our concierge in advance to reserve your spot. 905-468-4637 x 5616.
No, tours are not offered after the show, nor is the tasting bar open. However, you are able to purchase wine in our retail store to take home and we welcome you to return the following day for a public tour. During our summer season we offer tours every hour on the half hour, from 10:30-5:30 (4:30 on concert days). Make a reservation by calling our concierge at 905-468-4637 x 5616.
Some do enjoy signing autographs and if they oblige they will do so in the Great Hall after the performance.
For the enjoyment and comfort of other guests kindly ask you to leave your pets at home when you come to a concert at Jackson-Triggs. Exceptions are made for registered service animals.
All our quoted prices are in Canadian dollars and are subject to HST.
Yes you can! Submit your contact info by signing up online here.
Call our concierge desk at 905-468-4637 x 5616.