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Wine Club FAQ

Have a question about our Wine Club? Check out our Frequently Asked Questions!

  1. What is the Wine Club?
  2. Can I choose my own wine?
  3. How do I contact the Great Estates Niagara Wine Club?
  4. How can I pay for my wine club membership?
  5. How do I update my payment, billing and/or shipping information?
  6. I haven't received any communication from the Wine Club, is something wrong?
  7. How do I switch clubs?
  8. How and when do you ship me my wine?
  9. I wasn't home when Canada Post attempted to deliver my package, now what?
  10. Why is the shipping cost different every month?
  11. Is there a discount if I pick up my club order at the winery?
  12. I don't like one of the wines in my most recent shipment... can I exchange it?
  13. When will I receive my membership card?
  14. How do I find out about member exclusive events and other benefits?
  15. How do I get advanced seating at the Jackson-Triggs Amphitheatre?
  16. How do I book my complimentary tour and tastings at the wineries?
  17. How do I get a 20% discount on Jackson-Triggs Savour the Sights Experiences?
  18. How do I qualify for free shipping?
  19. I am giving a Wine Club membership as a gift. Do you have anything to present the recipient with?
  20. I am going on vacation, can I place my membership on hold for a few months?
  21. How long do I have to sign up for?
  22. How do I cancel my membership?

What is the Wine Club?

Great Estates Niagara Wine Club includes a rotating selection of wines from our prestigious Estate Wineries: Inniskillin and Jackson-Triggs. You will also receive special feature wines from our other premium brands. Wines are sent to your ONTARIO-based home or office each month or quarter to fit your budget and frequency needs.

At this time the Great Estates Niagara Wine Club is limited to Ontario Residents only. If you live in British Columbia, Manitoba or Nova Scotia check out our other Wine Clubs options at Great Estates Okanagan.

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Can I choose my own wine?

Members are able to select the club they want to belong to by brand (Great Estates Niagara, Jackson-Triggs, or Inniskillin) or by wine type (Mixed, White, or Red, when available). Two of our most popular clubs are the Great Estates Niagara two and four Bottle Mixed. Home for the Holidays is another very popular club.

Currently our clubs do not give members the ability to select their own wines based on varietal preferences and special/custom requests cannot be accommodated.  

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How do I contact the Great Estates Niagara Wine Club?

Have a question? Contact us via email: info@greatestatesniagara.com or phone: 905.468.0839

You can also reach other departments on our Contact Us page 

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How can I pay for my wine club membership?

There are two different ways to pay for your Wine Club membership. You can choose to prepay when you sign up (pay for a set term in advance), or you can choose to be billed per shipment (charged in the month the shipment is sent) which is ongoing until you wish to cancel. Please see our cancellation policy for details on how to cancel your membership.

Due to the nature of our online billing system, we are pleased to accept Visa, MasterCard, American Express and Discover credit cards.

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How do I update my payment, billing and/or shipping information?

You can update your payment, billing or shipping information online by logging in to your account using your username and password. After logging in, click on your name at the top of the page to access your Wine Club member profile.

Please note that after a parcel has been billed - all changes will be reflected in the following club shipment. If you have moved, please make sure you make any address updates well in advance of your next shipment so we are sending your wine to your new home or office!

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I haven't received any communication from the Wine Club, is something wrong?

We use email to communicate with you: receipts, tracking numbers, and information regarding member benefits, etc. are all sent through email. Please make sure that you have provided us with a correct email address that you check frequently. Sometimes, members will find Wine Club communication is filtered into a junk mail box if they have moderate to high spam settings turned on. Please add info@greatestatesniagara.com to your safe senders list to ensure you receive Great Estates Niagara Wine Club communication.

Please note that if your membership has been purchased for you as a gift - emails are being sent to the person who has purchased it for you. Please have them forward Wine Club communication to your email address. At this time our system only allows emails to be sent to the billing email address, we will be sure to notify our members if this changes in the future.

To update your email address see ‘updating information’ in question 5. Please note that email addresses cannot be duplicated in our system. If you think your preferred email is already in our system, please contact us (info@greatestatesniagara.com or 905-468-4637 x 5630) to remove any duplicates or move to an existing address. 

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How do I switch clubs?

Want to switch up your selection? No problem! Switch clubs by giving us a call at 905-468-4637 X 5630. Please keep in mind that club changes cannot be made to an order that has already been processed, but we are happy to make your changes effective for your next shipment!

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How and when do you ship me my wine?

We do our best to process your Wine Club in the second half of the month, although there are some exceptions (ie: Home for the Holidays Club, March Break, Christmas) that may cause us to deviate from this schedule. We will notify you a week before we charge your credit card to give you time to make any credit card or address updates. Wines will be shipped within five business days of billing.

Please note that cancellation notice must be received 30 days prior to the next shipment.

Wines are shipped via Canada Post Expedited Parcel and usually arrive in 1-2 business days. You will receive an email with your 16 digit Canada Post tracking number when your package leaves our facility and can track your shipment at canadapost.ca.

Wine delivery should be attempted at your door, although it is possible (especially in inclement weather) that a claim ticket is left in your community mailbox and not on your actual door. We encourage you to have packages directed to a business address for prompt delivery.

Please note that since we are shipping alcohol, it will require a signature from a recipient 19 years or older and cannot be left on a doorstep, porch or other enclosure.

*Quarterly shipments are sent in April, June, September and December.

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I wasn't home when Canada Post attempted to deliver my package, now what?

You will receive an email with your 16 digit Canada Post tracking number when your package leaves our facility and can track your shipment at canadapost.ca.

Canada Post will attempt delivery once. Wine delivery should be attempted at your door; if there is no answer a door tag will be left indicating when and where your package can be picked up. It is possible (especially in inclement weather) that a claim ticket is left in your community mailbox and not on your actual door.

Your package will be held at the post office for ten business days after the first attempted delivery.

If the package is not picked up within the ten business days the package will be sent back to the winery. We will contact you when we receive the package and hold it for one month. You can choose to have the package re-shipped to you for the original shipping charge, or you can pick the package up at the winery.

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Why is the shipping cost different every month?

You may notice a variance on the shipping cost from month to month. The Ontario government does not let us change the price of our wines to fit into your Wine Club charge, so we adjust the shipping fee in order to give you a variety of bottles valued at different price points. Some months the shipping may be higher to reflect a lower price point for the wines, some months it may be lower indicating that the wines are of higher value. On average the shipping charge is $10 over the course of a one-year membership.

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Is there a discount if I pick up my club order at the winery?

While there isn’t a direct discount on the wines you receive in each shipment, you will not be charged the shipping fees if you pick up at the winery.  We allocate an average of $10 per month over the course of a year to shipping costs. For more information why shipping charges vary, see the question “Why is the shipping cost different every month?” 

*ALL PICKUPS ARE AT JACKSON-TRIGGS NIAGARA ESTATE WINERY
Jackson-Triggs Niagara Estate Winery
2145 Niagara Stone Road (RR 55). 
Niagara-on-the-Lake, ON
L0S 1J0

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I don't like one of the wines in my most recent shipment... can I exchange it?

Wines you receive in your Wine Club shipment cannot be exchanged. We hope that you will open the bottle of a variety that you don't think you like and be delightfully surprised!

We try to send a wide variety of our premium VQA wines in hopes that you will sample something new that you will love. Our Wine Clubs showcase a variety of wines - and are a sampler package of what Niagara has to offer! Wine also makes the perfect host/hostess gift so pass the bottle along to someone who will be able to enjoy it! If you are finding you prefer red wines or prefer white wines, perhaps you might be interested in switching to a red or white only club for your next shipment. To switch clubs you can contact the Wine Club at 905-468-4637 x 5630. All club changes will be made effective your next shipment (including cancellations).

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When will I receive my membership card?

Membership cards are sent out in your first Wine Club shipment. If you have received multiple shipments but have not received a membership card please email info@greatestatesniagara.com and we will send out your card in your next shipment. Only one name (the name on the shipping address) is attached to the membership card. 

Don't worry! You still qualify for all Wine Club member benefits without your membership card. Simply provide us with your name at the bar and we will be able to confirm your membership!

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How do I find out about member exclusive events and other benefits?

Member exclusive events and other benefits are communicated through email, please ensure your email address on file is current. Please note that if your membership has been purchased for you as a gift - emails are being sent to the person who has purchased it for you. Please have them forward Wine Club communication to your email address. At this time our system only allows emails to be sent to the billing email address, we will make sure to notify our members if this changes in the future.

Keep an eye on our Estate Winery Events Calendar for impromptu food and wine pairings, dinners, and mini events offered to our Wine Club members at a discount! Visit our Great Estates Calendar of Events

We currently offer member exclusive event invitations as part of your membership. We hold two events per year, each one is complimentary for you and a guest (a total of two people per membership). We will send you an email to notify you about our member exclusive events approximately four weeks in advance. Tickets to these functions are limited due to building capacity restrictions so make sure you reserve quickly once the event is announced. Make sure you have your username and password handy as it will be required to log in and claim your tickets.

Member benefits are NOT transferrable; a member must be in attendance to take advantage of benefits, including tours, tastings and Member Exclusive Events.

In order to keep our Wine Club program new, fresh, and exciting, benefits are subject to change at any point without notice. 

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How do I get advanced seating at the Jackson-Triggs Amphitheatre?

Advanced seating is available for Wine Club members who purchased tickets logged in under their member profile.

To qualify for member benefits at the Jackson-Triggs Amphitheatre including advanced seating and access to the Wine Club Lounge all tickets must be purchased in the Wine Club member's name. Tickets not purchased in the member's name will not qualify for member benefits.

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How do I book my complimentary tour and tastings at the wineries?

As a Wine Club member you receive complimentary wine tastings and tours for you and up to five friends every month. You do not need to make a reservation to do a tasting, however it is recommended that you make a reservation if you are interested in taking a tour. To make reservations please call our concierge!

Jackson-Triggs Concierge
905-468-4637 X 5616

Inniskillin Concierge
905-468-2187 x 5400

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How do I get a 20% discount on Jackson-Triggs Savour the Sights Experiences?

We're excited to invite our Wine Club members to a 20% on Savour the Sights dinners at Jackson-Triggs Winery or Wine Club Member Exclusive Great Canadian Kitchen Parties. To take advantage of this members only discount you must first log in to the Great Estates Website (www.greatestatesniagara.com) using your Wine Club username and password you created upon signup.

The discount will be automatically applied at the checkout when you place applicable tickets into your shopping cart. This discount is valid on the Great Estates Niagara website only and cannot be combined with any other offers. Discounts do not apply to gift certificates.

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How do I qualify for free shipping?

Need more wine? Additional orders of $150 or greater qualify for free shipping. Simply log in to greatestatesniagara.com and start shopping. Once your cart is valued at $150 or more before shipping and taxes an automatic discount will award you free shipping.

This offer is only valid for orders placed online through the Great Estates Niagara Online Store for active Wine Club members. Unfortunately, we cannot add wine to your Wine Club shipment to reach this $150 threshold.

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I am giving a Wine Club membership as a gift. Do you have anything to present the recipient with?

We are excited to send your gift recipient their first Wine Club shipment! In the mean time you can download our benefits brochure to present them with so they will know what exciting benefits they can expect to receive as a Great Estates Niagara club member. You can download the benefits brochure when you complete your Wine Club sign up, or you can download it here.

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I am going on vacation, can I place my membership on hold for a few months?

Absolutely! Let us know when you would like your hold to start and end and we can make those arrangements for you. After the hold end date has passed, your shipments will automatically resume. Please note that a new hold request must be made for each time you are away.

Please note that after a parcel has been processed, all changes will be reflected in the following club shipment. So if you will be away, pleased let us know well in advance of your next shipment so that we can skip you from the billing, or arrange to hold your package until you return.

Contact us at 905-468-4637 x 5630 to place your membership on hold.

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How long do I have to sign up for?

Memberships can be cancelled at any time, with no minimum shipments EXCEPT if you have chosen a pre-paid membership.

Our "prepaid" memberships are paid on the day of signup and include a set number of shipments. Pre pay options include 3 months, 6 months, and 1 year for monthly clubs and 1 year for quarterly clubs. Prepaid memberships cancel automatically at the end of the term. To renew your prepaid membership, please contact the Great Estates Niagara Wine Club at 905-468-4637 X 5630.

Our "ongoing" memberships are designed for you to "pay per shipment". No membership renewal is necessary and you will continue to be a member until you notify us you wish to cancel. Please note that these types of memberships may not be ideal for gifts because they don't end after a specific period of time. If you are giving a membership as a gift, you will have to contact us to terminate the membership after a given time, or perhaps consider the "Prepaid" membership outlined above.

All club cancellations must be done by contacting the Great Estates Niagara Wine Club at 905-468-4637 X 5630. Please note that cancellation notice must be received 30 days prior to the next shipment.

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How do I cancel my membership?

All Wine Club cancellations must be done before the month's club order has been processed. After the club order has been processed any changes will be effective for the following shipment. Club orders are processed in the second half of the month (except for months like December when we want to get your wine before the holidays!) so if you wish to cancel please make sure you provide notice to info@greatestatesniagara.com within the first 7 days of the month. All cancellation requests made after the order has been processed will be made effective for the following shipment.

Cancellations will be made after your Wine Club Member card is returned to:

Great Estates Wine Club
2145 Niagara Stone Road
Niagara-on-the-Lake, Ontario
L0S 1J0.

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