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Amphitheatre FAQ

amphitheatre

  1. WHAT TIME DOES THE CONCERT START?
  2. HOW EARLY MUST I ARRIVE?
  3. HOW DO I GET TO THE AMPHITHEATRE? WHERE CAN I PARK MY CAR? WHERE CAN I EAT? WHAT HOTELS ARE NEARBY?
  4. HOW LONG IS THE SHOW?
  5. WHAT IF IT RAINS
  6. WHAT ARE GUESTS WEARING TO THE AMPHITHEATRE?
  7. IS THE AMPHITHEATRE WHEELCHAIR-ACCESSIBLE?
  8. IS THERE WHEELCHAIR PARKING?
  9. I MUST HAVE AN AISLE SEAT. HOW CAN I BE SURE MY SEAT IS ON AN AISLE?
  10. CAN I GET SOME INFORMATION ON DINNER OPTIONS?
  11. CAN I BRING MY OWN FOOD AND DRINKS?
  12. IS THERE A RESTAURANT AT THE WINERY? IF YES, DO I NEED TO MAKE RESERVATIONS?
  13. IF I BUY WINE IN THE BOUTIQUE CAN I DRINK IT WHILE I WATCH THE PERFORMANCE?
  14. SHOULD WE BRING LAWNCHAIRS?
  15. ARE CHILDREN ALLOWED IN THE AMPHITHEATRE?
  16. DOES MY CHILD NEED A TICKET? CAN HE SIT ON MY LAP?
  17. ARE THERE DISCOUNTS FOR CHILDREN, STUDENTS OR SENIORS?
  18. WILL YOU RESERVE SEATS FOR ME BY EMAIL? I WILL PAY WHEN I COLLECT THE TICKETS.
  19. WHAT IF I LOSE MY CONFIRMATION LETTER OR TICKETS PDF?
  20. I CAN'T USE MY TICKET, CAN I RESELL IT? I BOUGHT TICKETS FROM A THIRD PARTY, ARE THEY VALID?
  21. CAN I SMOKE IN THE AMPHITHEATRE?
  22. ARE THERE WASHROOMS NEAR THE AMPHITHEATRE?
  23. CAN I TAKE PICTURES OF THE SHOW?
  24. CAN I ASK THE CAST TO SING HAPPY BIRTHDAY TO AUNT BETTY?
  25. IS THERE A SHUTTLE SERVICE BETWEEN THE HOTELS IN NIAGARA-ON-THE-LAKE AND THE WINERY?
  26. IS THERE AN INTERMISSION – WHAT HAPPENS AT INTERMISSION?
  27. IS A WINE TOUR INCLUDED IN THE PURCHASE PRICE OF THE TICKETS?
  28. CAN WE HAVE A TOUR AFTER THE EVENT ENDS?
  29. WILL THE PERFORMERS BE SIGNING AUTOGRAPHS?
  30. ARE PETS WELCOME AT THE JACKSON-TRIGGS AMPHITHEATRE?
  31. ARE YOUR PRICES IN AMERICAN OR CANADIAN DOLLARS?
  32. CAN I BE PUT ON A MAILING LIST TO BE NOTIFIED OF SPECIAL OFFERS AND UPCOMING EVENTS?
  33. HAVE A QUESTION WE DIDN'T ANSWER?

WHAT TIME DOES THE CONCERT START?

All of our concerts start at 8:00 pm unless otherwise noted on your ticket. The concert bowl will open at 7:00 pm* so you can begin selecting your seats.

If you are attending a Dinner at Jackson-Triggs Winery before the concert, please note that dinner starts promptly at 5:30 pm.

*Barrel Cellar Dinner Guests and active Great Estates Niagara Wine Club members can select their seats in the concert bowl beginning at 5:00 pm. **Wine Club members, please check in at the Wine Club lounge before going to the concert bowl.

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HOW EARLY MUST I ARRIVE?

BE PREPARED to allow plenty of extra travel time as performances are typically Saturdays, and often on long weekends, when traffic is at its worst!

The Concert Bowl opens at 7:00 pm* allowing for plenty of time to make your way into the theatre and be seated. We employ ushers to assist you with seating, if necessary. Those arriving after the show begins may not be seated until there is a suitable ‘break’ in the performance, as determined by the amphitheatre manager.  

*Barrel Cellar Dinner guests and active Great Estates Niagara Wine Club members may select their seats in the concert bowl beginning at 5:00 pm. **Wine Club members, please check in at the Wine Club Lounge before going to the concert bowl.

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HOW DO I GET TO THE AMPHITHEATRE? WHERE CAN I PARK MY CAR? WHERE CAN I EAT? WHAT HOTELS ARE NEARBY?

Our amphitheatre is located just behind Jackson-Triggs Niagara Estate Winery. The winery address is 2145 Niagara Stone Road, Niagara-on-the-Lake, ON, L0S 1S0. Download our Map

Parking is available at the Winery and in the plaza across the street for amphitheatre events. For most concerts we will be running a golf cart shuttle service to the amphitheatre from the front gate of the winery.

Hotel and Dining information is available on the Niagara-on-the-Lake Chamber of Commerce webpage. Our concierge (905-468-4637 ext 5616) would be happy to make some recommendations as well.

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HOW LONG IS THE SHOW?

The approximate running times of our shows, including intermissions, is 1.5-2 hours. Some concerts include an opening act.

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WHAT IF IT RAINS

Rain or Stars, the show will go on. Whether it looks like rain (or not), we recommend you bring your umbrella, and light rain gear. Come prepared for any eventuality. As Mark Twain once said, “Water, taken in moderation, cannot hurt anybody”.

We do have provision of a limited number of complimentary rain ponchos. Keep in mind that this is outdoor seating, and the audience section of the theatre is not covered; we encourage you to come prepared with a light jacket and rain gear in the event that the weather turns inclement and/or the temperature drops when the sun sets. We want you to be comfortable!

The safety of our artists, guests and staff is always our top priority.

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WHAT ARE GUESTS WEARING TO THE AMPHITHEATRE?

As an outdoor venue, comfort is the key. We encourage casual attire, and in the event of rain, the show will proceed. The audience section is not covered, so come prepared with a light jacket, rain gear and an umbrella in the event that the weather turns inclement and/or the temperature drops when the sun sets.

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IS THE AMPHITHEATRE WHEELCHAIR-ACCESSIBLE?

Yes, there is wheelchair and assisted seating available in our amphitheatre. If you require wheelchair seating - or have any other special seating needs - please call 905-468-0839.

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IS THERE WHEELCHAIR PARKING?

Yes there is limited wheelchair parking that is available on a first-come, first-served basis.

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I MUST HAVE AN AISLE SEAT. HOW CAN I BE SURE MY SEAT IS ON AN AISLE?

If you have any specific seating needs to accommodate mobility, please call our box office representative for help at 905-468-0839.

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CAN I GET SOME INFORMATION ON DINNER OPTIONS?

The Cellar Dinner begins at 5:30 pm with a sparkling wine reception followed by a four-course fixed menu in our barrel cellar. Guests may pre-select their concert bowl seats starting at 5:00 pm. Seating is limited; reservations required.

*The dinner experiences must be pre-booked at the time of ticket purchase and are not sold separately.

For private dining experiences, please contact sales@greatestatesniagara.com.

This year we have broadened our wine and culinary options. Please check our website for additional details! Culinary options include: our Jackson-Triggs Entourage Room and a selection of Culinary Partners. Tokens may be purchased for a limited time in advance for wine and will also be available for purchase in the Hospitality Tent the evening of the concert.

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CAN I BRING MY OWN FOOD AND DRINKS?

Due to the fact that we are a licensed establishment, by municipal Health & Safety Standards we are to be the sole provider of food. We offer dining experiences at the winery before the show; our Entourage Room & Culinary Partners will be serving until 7:45pm offering wine and light fare for purchase before the performance. Before and during the performance, our concession in the Hospitality Tent will be open.

For the safety of all guests, baggage checks will be conducted at the gate. Any outside food or drink will be confiscated and admittance may be denied without refund.

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IS THERE A RESTAURANT AT THE WINERY? IF YES, DO I NEED TO MAKE RESERVATIONS?

In addition to the light fare menu offered for purchase prior to every performance by a variety of Culinary Partners, Jackson-Triggs will be offering a few different culinary options in the Entourage Room prior to the performance.

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IF I BUY WINE IN THE BOUTIQUE CAN I DRINK IT WHILE I WATCH THE PERFORMANCE?

No. Wine for consumption in the amphitheatre is available for purchase in the Hospitality Tent by the concert bowl.

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SHOULD WE BRING LAWNCHAIRS?

WE PROVIDE CHAIRS. Any chairs or seating solutions brought with you will not be permitted to enter the amphitheatre. There is advanced seating for those who have pre-booked our Jackson-Triggs Cellar Dinner and for our Wine Club members.

*Don’t forget, come prepared with your umbrella and light rain gear! (We do have a limited quantity of umbrellas for purchase and complimentary rain ponchos.)

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ARE CHILDREN ALLOWED IN THE AMPHITHEATRE?

Generally, we do not set age limits for any of our productions. Parents are reminded, however, that most live, professional theatre, unless advertised as being for children or for the family, is intended as adult entertainment and may not be enjoyed by, or be suitable for, children. Please be aware that if you do bring a young child and the child creates a disturbance, you may be asked to leave the amphitheatre.

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DOES MY CHILD NEED A TICKET? CAN HE SIT ON MY LAP?

Everyone in a live theatre audience, regardless of age, must have a ticket. This is the case even if the child sits in your lap.

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ARE THERE DISCOUNTS FOR CHILDREN, STUDENTS OR SENIORS?

We feel that our events are of high quality and excellent value for money. Ticket pricing is determined by the event.

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WILL YOU RESERVE SEATS FOR ME BY EMAIL? I WILL PAY WHEN I COLLECT THE TICKETS.

No, sorry, as our concerts sell out quickly we are unable to “hold” or “reserve” tickets that are unpaid for. Seating is general admission except for those that have booked the Cellar Dinner and for our Wine Club members who have advanced seat selection available the day of the concert. This year, all tickets will be purchased online. We accept Visa, MasterCard, American Express and Discover credit cards.

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WHAT IF I LOSE MY CONFIRMATION LETTER OR TICKETS PDF?

After you purchase your tickets you will receive two emails automatically. The first email contains your order confirmation. This is not your ticket.

Your tickets come in a second email called "EVENT TICKETS".  The "EVENT TICKETS" email will contain a PDF attachment of your tickets. Please be sure to add info@greatestatesofniagara.com to your safe senders list to avoid having tickets end up in your junk mail.

If you cannot find your tickets in your inbox or junk mail please email tickets@greatestatesniagara.com with your name and confirmation number. Please note that as a security measure we will only re-send tickets to the original purchaser of the tickets. 

You must bring a copy of your tickets with you to the Amphitheatre. There is no will call and we will not have your tickets available to pick up at the box office. Showing the PDF version of your ticket on a smart phone at the gate is also accepted.

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I CAN'T USE MY TICKET, CAN I RESELL IT? I BOUGHT TICKETS FROM A THIRD PARTY, ARE THEY VALID?

Purchase from or resale by unauthorized sources may invalidate ticket. Tickets purchased from these sources cannot be guaranteed and if they are counterfeit, the ticketholder will unfortunately be refused admission. If an event is cancelled or rescheduled, only the original purchaser may be eligible for a refund.

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CAN I SMOKE IN THE AMPHITHEATRE?

The Jackson-Triggs Amphitheatre is a smoke-free venue. The use of cigarettes, cigars, and e-cigarettes (or similar) are prohibited. 

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ARE THERE WASHROOMS NEAR THE AMPHITHEATRE?

There are portable washrooms located near the amphitheatre, or you may use the public restrooms in the main building just off the Great Hall.

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CAN I TAKE PICTURES OF THE SHOW?

Yes, but out of respect for the performers and other guests, flash photography is NOT allowed.

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CAN I ASK THE CAST TO SING HAPPY BIRTHDAY TO AUNT BETTY?

No, not while there is an audience in the amphitheatre. You may certainly ask the cast, crew and front-of-house staff to stay late and perform privately for you, if you dare!

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IS THERE A SHUTTLE SERVICE BETWEEN THE HOTELS IN NIAGARA-ON-THE-LAKE AND THE WINERY?

Although some Niagara-on-the-Lake hotels do have shuttle services available to their guests; we recommend that you take a taxi and we would be happy to call one for you after the event!

Alternatively, you can prearrange a Designated Driver Service such as Niagara Designated Drivers or Your Designated Driver.

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IS THERE AN INTERMISSION – WHAT HAPPENS AT INTERMISSION?

Most performances have a twenty-minute intermission at which point patrons may use the restroom facilities, and enjoy some wine and nibbles.

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IS A WINE TOUR INCLUDED IN THE PURCHASE PRICE OF THE TICKETS?

No, but if you're interested in arriving early and taking a tour before the performance we run tours hourly on the half hour at Jackson-Triggs from 10:30-5:30 daily in the summer.

Please note that our tours do fill up quickly, especially on weekends. If you are interested in the tour, please call our concierge in advance to reserve your spot. 905-468-4637 x 5616.

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CAN WE HAVE A TOUR AFTER THE EVENT ENDS?

No, tours are not offered after the show, nor is the tasting bar open. However, you are able to purchase wine in our retail store to take home and we welcome you to return the following day for a tour. During our summer season we offer tours every hour on the half hour from 10:30-5:30. Make a reservation by calling our concierge at 905-468-4637 X 5616.

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WILL THE PERFORMERS BE SIGNING AUTOGRAPHS?

Some do enjoy signing autographs and if they oblige they will do so in the Great Hall after the performance.

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ARE PETS WELCOME AT THE JACKSON-TRIGGS AMPHITHEATRE?

For the enjoyment and comfort of other guests kindly ask you to leave your pets at home when you come to a concert at Jackson-Triggs. Exceptions are made for service animals. 

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ARE YOUR PRICES IN AMERICAN OR CANADIAN DOLLARS?

All our quoted prices are in Canadian dollars and are subject to HST.

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CAN I BE PUT ON A MAILING LIST TO BE NOTIFIED OF SPECIAL OFFERS AND UPCOMING EVENTS?

Yes you can! Submit your contact info by signing up online here.

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HAVE A QUESTION WE DIDN'T ANSWER?

Call our concierge desk at 905-468-4637 ext 5616.

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